Welcome to the CareFlow Doctors & Consultants user guide.


If you can't find what you are looking for, please raise a ticket on the IT Self Service Portal here, with the full details of your enquiry and one of the team will get back to you.


What is CareFlow?


CareFlow is the Trust's Patient Administration System (PAS). All other systems in the Trust rely on the patients' information stored in it.


Patient data and activity must be kept as accurate as possible at all times for the following reasons:


  • Patient care - e.g. ongoing care can be seriously compromised, the wrong address details mean that the patient may not receive their letters in a timely manner and therefore miss treatment. It also means that the wrong details are held in other systems that rely on CareFlow to be correct
  • Financial - e.g. funding can be missed if we do not have the correct GP registered for a patient and we lose money when a patient has not attended their appointment
  • Public Perception - the Trust displays a poor image to the public and other healthcare organisations if data is not kept up-to-date



Please ensure that you review the correct guides appropriate to your working site as there are some different processes depending on location. These guides are labeled:

    • RSCH, PRH for the hospitals in Brighton and Haywards Heath
    • SRH. WOR, SOU for the hospitals in Chichester, Worthing and Shoreham




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